White building with clock tower, green neon sign above doorway saying 'I never stopped loving you' and painted underneath 'Margate Pier and Harbour Company 1812'. Portrait banner either side of doorway ' Visitor Information, Margate, Broadstairs and Ramsgate plus giant I for information in blue and red. Aframe notice board to right of entrance. Bright blue sky
Thanet Visitor Information Centre, Margate

Visitor Information Services

The Visitor Information Centre in Margate is open Wednesday - Sunday 10am-5pm. The team can be contacted by telephone, email, and social media.

* Ramsgate Visitor Information Centre is open from Monday 17th May
* Broadstairs Information Kiosk hopes to reopen from Friday 25th June        

Welcome Back, it’s so nice to see you!

Our office is open Wednesday - Sunday 10am-5pm, however if you are planning to visit us please note there are some changes in place to keep you and our staff safe

  • Scan the NHS QR code, or sign in as you enter
  • One way system when visiting the office
  • Limited number of visitors allowed in at once, to enable social distancing - this may mean you have to queue but we will be as quick as we can.
  • Hand sanitising stations located at the entrance.
  • Reduced literature and souvenirs on display - do please ask our staff who will be able to help if you require anything

During your visit 
We have added some Frequently Asked Questions signage outside the building to help you with things like parking and toilets, which may save you waiting. We will have up-to-date information on attractions and activities that are open and available and also details on any restrictions that may be in place.

As always, the team will be responding to telephone and email enquiries as well as any enquiries through social media, should you prefer to contact us this way

* Ramsgate Visitor Information Centre open daily from Monday 17th May 10am-4pm until the end of September. October to March open daily 11am-3pm.

* Broadstairs Information Kiosk will reopen from Friday 25th June 10am - 4pm operating Friday to Monday building up to daily opening for the summer holidays.

The Thanet Visitor Information Centre is located next to the Turner Contemporary Gallery at:

The Droit House, Stone Pier, Margate, CT9 1JD

Get in touch on 01843 577577 or visitorinformation@thanet.gov.uk.

How we can help...

Our Visitor Information Centre serves the whole of the Thanet area. We can give you visitor information about Margate, Broadstairs, Ramsgate and the surrounding villages. We also hold information about attractions in Kent, London and the South East.

The range of services include:
• Searching and booking Quality Graded Accommodation for your stay
• Booking your tickets for National Express and Coach Day Trips
• Offering local information on events, attractions, activities, transport
• Selling a range of souvenirs, including those produced or designed in Thanet and Kent
• Booking tickets to local theatres and performance venues
• Selling Radar keys and tide timetables
• Providing a large range of maps, visitor guides, brochures, local and regional leaflets
• Ordering service for out of area brochures and guides 

Thanet Visitor Information Centre Access Statement (click here to view)
Droit House has a side entrance with a ramp and automatic door, making it accessible to wheelchairs, pushchairs, and those with limited mobility.

  • Meeting Room & Function Room for hire Toggle accordion content

    *Please be aware the room is now available for hire but at a reduced capacity of 6 people. Please do get in touch with us to discuss your requirements*

    ‘The Drum’ meeting space at Droit House is the ideal location for meetings, training facilities and private events.

    The flexible and multi-purpose space can accommodate up to 40 people theatre style or up to 15 people in boardroom style.

    It can be used to accommodate presentations or a unique event. The room is equipped with WiFi, projector, screen, laptop and drinks machine

    For more information on our rates or if you would like to make a booking, please call 01843 577577, email visitorinformation@thanet.gov.uk or look at our business site for further details 

  • Other Information Providers Toggle accordion content

    *Broadstairs Information Kiosk and Ramsgate Visitor Information Centre remain closed until further notice*

    In Broadstairs, on the promenade, you can visit the information kiosk. There is also another kiosk located at the Lillyput Mini Golf which holds a range of local leaflets.

    In Ramsgate, visit The Customs House, which provides literature about the area

  • Tourist Information Point Boards Toggle accordion content

    Across the towns we have 26 blue tourist information points containing posters on events that are taking place in the coming weeks and general information on the area. Please supply posters 4-6 weeks before your event for consideration 

  • Visitor Ambassadors Toggle accordion content

    Look out for one of our Ambassadors who are active tourism champions of the area to help you have an excellent experience whilst in the area. They can help with information on places to visit, location of car parks, details of events happening and our beaches.

    For more information, visit our business site 

  • Key Information Points Toggle accordion content

    Visitors' Maps and a selection of other information are available for you to pick up at a range of different attractions in the area, including hotels and guest houses, restaurants, and cafes, train stations and harbour offices.

  • Winners of the GOLD Award for ' Visitor Information Provider of the Year' at the VisitEngland Awards for Excellence 2016
  • Silver Winners in the 'Visitor Information Service of the Year' category at the Beautiful South Awards for Excellence 2015
  • Winners of the Bronze Award for ''Visitor Information Provider of the Year' at the VisitEngland Awards for Excellence 2013
  • Winners of the 'Tourist Information Service of the Year' in the Beautiful South Awards for Excellence 2013
  • Commended Pride in Thanet Tourism Award 'Team of the Year' 2015